Operations is engineering, not support.
Operating software in production isn't waiting for something to break: it's an engineering discipline. This is how we operate, and why it pays to delegate it.
Published on: 08/20/2026
Articles
Ideas that come
from building.
More than 21 years designing, building, and operating digital infrastructure and digital products leave lessons behind. We share them here, to help you run your technology better.
Behind a live World Cup: the spike does not wait for autoscaling.
Published on: 07/24/2026